The staff handling the paperwork during car pickup was very polite. However, her heavily Italian-accented English was quite hard to understand. During car return, the inspector was incredibly polite as well. He checked the car briefly and informed me that everything was okay. The €200 deposit was refunded to my account within 2 hours after the return, which was impressively fast.

It was average. I reserved a Volkswagen Golf but was given a brand I hadn't used before. The car's condition was mediocre, it was very noisy, and there were constant maintenance reminders.

Extremely poor service. The staff at pickup was very impatient and rude. We were threatened by the staff. The roadside assistance number was unreachable after a traffic accident. After the tow, no one contacted us proactively. Additional charges were made without explanation. The vehicle had no spare tire.

No washer fluid in the car. We upgraded the car after a few days as it was too small & more family were arriving - very helpful. But there was a slow puncture and no washer fluid. Great car apart from that & staff very helpful.

The service was absolutely what I needed. Very happy with the car and staff