NAPLES CAR RENTAL REVIEWS

Very good, no upselling of services.

The pick-up and drop-off processes were quick, and the service was excellent.

Reliable due to being a large company.

It's quite convenient. You handle the paperwork at the airport and then take a shuttle bus to pick up the car. All rental companies share the same shuttle bus. However, the nighttime shuttle bus driver can be very strict and only allows around ten people on each ride. But other pickup locations aren't too far from the waiting area, and if needed, you can walk to them.

It's an established brand and pretty good. There were a lot of people, but everything was well-organized.

Very good.

The staff at the rental company will try to promote services like prepaid fuel and insurance. After informing them that I've already purchased insurance online, they didn't push further. The car provided wasn't the exact one I booked, but it was of a similar size. Cars in Europe are generally quite small. When I picked up the car, I felt the fuel tank wasn't completely full and was about 1/10th short, but I couldn't be bothered to argue and just drove off. Returning the car was straightforward—just fill the tank completely. The car had some scratches or dents beforehand, which were all noted with pictures on the tablet, making the return process very smooth.

The pickup and return process went smoothly, there weren't many people in line, and the deposit refund was hassle-free.

Satisfied, the process was simple.

Before going, I checked Google Maps and saw low ratings, which made me feel uneasy. However, everything went smoothly from car pick-up to the car exchange. Apart from being offered optional insurance at the store for 40 euros per day—which they didn't push further after I declined—everything else was great.

Very good.

Everything went smoothly. I chose full insurance, booked an Opel Grandland, but was given a Citroën DS4 diesel version with just 1600 kilometers on it. It was a new car with wireless CarPlay and very fuel-efficient—only cost 46 euros for fuel during a 6-day road trip in southern Italy. They only charged a 100-euro deposit, and the refund was processed on the same day after returning the car without issues. The only inconvenience was that, possibly for safety reasons, the rear doors couldn’t be opened from the inside and required someone to open them from the outside. Similarly, the trunk could only be opened with the remote after turning off the engine.

When switching cars, be sure to take photos and videos in advance. They will thoroughly inspect the exterior.

Good, QEEQ provides phone customer service even overseas.

Highly satisfied

It's okay.

The two-day self-driving trip in Naples felt like a journey of 'small hiccups' mixed with 'great surprises.' Although picking up the car required walking about 1 kilometer through a few narrow alleys filled with the aroma of pizza, this minor hassle quickly vanished the moment I got behind the wheel – the car's performance exceeded all expectations. It offered powerful acceleration and agile handling, making it easy to navigate the narrow cobblestone streets of the old city or chase the sunset along the coastline.