Overall, it was a pleasant experience. This was my first satisfying overseas car rental.

Not satisfied. It feels like a company run by a few international students and is not at all professional. I have no idea how they got such high satisfaction ratings.

The rental company promptly contacted us before departure to discuss the itinerary, quickly answered various questions, and provided relevant guidance. There were shuttle services from the airport. The process of picking up and returning the car was very convenient and straightforward.

Got overcharge for a mistake made on booking. Tried to explain but had little success.

the first day they gave us a Ford focus, through the streets of Hollywood on the rise the car began to warn of transmission heating, which was worrying and happened 2 times, cancel an attraction for the Hollywood observatory for that problem, we lost 4 hours in going to return the car and claim for another, happily this problem happened in the city and not outside it because it would have been a bigger problem!