Overall service was satisfactory. The rental company should provide more information and guidance about the pickup and return processes. At the time of pickup, after making the payment, the staff only gave a brief overview of the contract. There was no staff accompanying us during the vehicle pickup process; we had to locate the car by ourselves. Once at the pickup location, it was not easy to find staff. The return was done at night, and there was no one present at the return location.

Pretty good, they helped upgrade the car model.

The service was enthusiastic. When encountering an issue with the car model, they didn't just brush it off but resolved it patiently.

They did not provide the booked car group. It's unclear whether this was due to the rental company or QEEQ. Everything else was good.

Counter staff was unhelpful. Said we did not book a small SUV even though Easyrentcars said we did.