I ended up not picking up the car. The AVIS counter staff had a very poor attitude. I will check immediately if the refund has been processed. In the end, there was no choice but to rent a car at a much higher price—double the cost—or take a taxi.

Pickup was very convenient, not many people around even at noon! The car I got had just been cleaned. I booked a Toyota but received a Jeep instead. Although it had 80,000 kilometers and the steering wheel made some noise, I was still satisfied since it was a four-wheel drive. Having a car is essential for road trips. Especially in the US, efficiency is very low without a car. Remember to complete the formalities at the terminal first, then head to the parking lot to pick up the car. Returning the car is also very convenient—just hand over the keys. They only check if the fuel tank is full. Make sure to fill it up before returning.

Great service, so fast and efficient. Lovely friendly staff.

Overall satisfied. The pickup was delayed a bit due to insurance problems, but unnecessary insurance was later canceled and not forced upon us. The service attitude was also quite good.

Like: Rented a mini van and then upgraded to a full size Ford Expedition - all was perfect
Dislike: I was in the middle of Hurricane Irma, and I could not add additional insurance to cover the car over the phone and all the locations around me were closed. I called the Avis for help and then told me to go to 2 locations which were were closed.