Apex Melbourne City Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Moore Van

Australia

Reviewed: Mon, Dec 25, 2017

About Apex: 8.0 /10

1. Service Experience: The process of picking up and returning the car was relatively smooth, and the service staff were very nice. 2. Pick-up and Return Location: The return location in Adelaide is relatively far from the airport. After returning the car, you still need to take a taxi to the airport. I suggest those returning cars in Adelaide do it in the city and then proceed to the airport by bus. 3. Car Condition: The car model was relatively old. I got a Mitsubishi SUV that had been driven for 140,000 km. During the trip, the gear indicator flashed, and the car lost power, eventually becoming unresponsive to the gas pedal. Turning the car off and on again didn't help. I checked the oil level, coolant, and dashboard indicators, all of which were normal, and the engine didn't overheat. After waiting by the roadside for more than 20 minutes, the car started again, but the gear indicator continued to flash. The maximum RPM was 3000, and it couldn't sustain acceleration. After driving for a while, it returned to normal... The cause remains unknown.

Apex

Melbourne

Australia

1 days rental

Relevant Reviews on Apex Melbourne City

Kim Bennett

Australia

1 days rental

Apex

Melbourne

Australia

Reviewed: Wed, Apr 4, 2018

About Apex: 6.0 /10

The staff at the Flinders Street station location were not very friendly. I had a reservation to pick up the car at 12 PM, but when I arrived at 11 AM, they said I was too early and refused to give me the car. I went to have lunch and returned at 1:30 PM, only to find the office closed (though there was a contact number, no one answered when I called). I waited for about 20 minutes until the same staff member from the morning returned. He then asked me in a questioning tone why I was picking up the car now. I was confused. I had a 12 PM reservation, and I had accepted not getting the car earlier, but why was there an issue with me being one and a half hours late? He rudely said I was lucky that he didn't cancel my reservation (I had paid in full, so why would he cancel it?). I was inexplicably treated poorly twice. Later, a young white Australian guy came in to consult, and the staff member directly told him he was too busy to assist. The guy got angry, shouted a few words, and slammed the door as he left. Seeing this, I felt somewhat comforted that this staff member treats all customers poorly, not just Chinese customers. I do not recommend picking up a car from this location.

About QEEQ: 8.0 /10