Average

Not bad

Alamo's shuttle bus was available not far from the airport, and it took about 15 minutes to reach the car lot. We queued up to complete the car rental procedures. At the counter, there was a dark-skinned man who looked like he might be Mexican. After verifying the documents, he asked if we wanted to buy insurance. Since we had already purchased full coverage when booking the car, we refused. He then claimed that the car we reserved was no longer available and recommended another car that would cost an additional $100 per day. We saw several Chevrolet Suburban SUVs, the type we reserved, parked in the lot, which made it clear that he was being difficult on purpose. After some arguments and taking photos of the cars in the lot, he reluctantly processed our rental.

The service at the airport branch was very good. When we arrived, there were many customers lining up to pick up their cars, but the branch had a self-service pickup option. The self-service system had Chinese instructions, guiding us step by step, and we quickly collected our car. It was really convenient, but this branch didn't have Chinese-speaking staff, which was fine too. Foreigners think simply; we got the car and set off immediately. Returning the car was even simpler. The staff took a quick look at the car, saw no issues, and immediately said OK, and we headed to the airport!

Convenient