When we picked up the car in Los Angeles, communication over the phone was timely. The girl who picked us up at the store had a great attitude and recommended places to visit and eat. She also gave us driving tips.

No queues, the service staff drove directly to the airport for pickup, and the return process was very convenient

The most important thing is the language. The staff are all compatriots, making communication very easy. This is very important and worth promoting to all compatriots coming to the US to rent cars here.

Very nice and helpful customer service reps.

The car had some scratches and dents, but otherwise it was fine. Picking up my vehicle was smoothe. Dropping off, had a bit of a wait to get to the airport. First said it would be 5 minutes. I waited at least 5 minutes, then said it would be an additional 10 minutes. When I indicated I really needed to make my flight, then then took me to the airport. Other than that I think Yesaway is great, better than any Car Rental I have ever experienced. Prices are quite reasonable and hoping them keep them that way. Would like to see a little more customer service available at the counter when walking in. Overall the place seems empty, but the upside is that there isn't a huge crowd to compete with time wise. Overall I would give Yesaway a 9.8. I am very happy with them and would like to make this my Car Rental of Choice. Thank you Yesaway, and especially Thank you to Isaic who helped me when picking up my car rental. Michael Breskin