Overall, it was okay. The first time, they didn't agree to change the car when the oil change light was on. The second time, they replaced the car because the windshield was damaged. When we returned the car, we paid, but the system showed we used the car for an extra day. We are still negotiating.

The staff at the rental company knew I completed the rental process through the self-service machine without needing to queue, saving me a lot of time.

Overall, it's pretty good but the wait time is quite long, and the self-service machines are not very user-friendly.