The reserved car model was not available at the store, and they recommended another model that cost twice as much.

Quick pickup, good service

The service was pretty good. Just needed to use the queue machine. The staff didn't push additional insurance too much.

Too many people, queued for two hours

The wait time was very long, the service efficiency was poor, they kept trying to upsell other car types and insurance. They didn't even carefully check our order. We requested an automatic car but were given a manual one! Staff at the location were unfamiliar with the car's features, and the GPS was extremely difficult to use and essentially useless!