There was an airport pickup, but QEEQ provided the wrong phone number.

Since I provided the flight number, a very nice staff member picked us up as soon as we exited the airport. The service was excellent throughout, and we were given a new car in great condition. After returning the car, they even sent us back to our hotel. A wonderful experience!

No Chinese service, and they tried to upsell insurance. If you don't buy their full insurance, they hold 11,111 euros on your credit card. We were in a hurry and didn't argue with them, partly because of the language barrier. It seemed impossible to hold such a large amount, so we didn't pursue it further. The GPS provided by the rental service was mediocre; our phone worked better. They gave us a Jeep with over 60,000 km, and its condition was really poor.

The service was excellent. The rear windshield wiper broke for some reason, but the girl handling the return was very friendly and said they would try to waive the fee. So far, no charge, very happy.

They recommended a type of door insurance, which we declined, and they didn't mention it again. The staff service was good, concise, and efficient. Highly recommend renting a car in Iceland!