The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...

Alamo was quite good, the car was in decent condition, and the process felt pretty standardized.

The self-service rental machine is very easy to use and convenient, saving the trouble at the counter.

The staff at Alamo did not push for insurance sales, and the procedures were handled very quickly and smoothly.