Inspection photos shared in a group chat, very reassuring

When booking the car, there was no notification to call the rental company for a shuttle. So, I waited outside the airport looking for an Aucar shuttle for 20 minutes but saw nothing. I called the rental company and waited another 30 minutes without any sign. It turns out the shuttle was from an unmarked car, and the driver didn't recognize our group of six. We didn't know she was the driver, so she left. We had to call again and wait, which was very inconvenient, taking us two hours to pick up the car. Also, there were no staff at the office, and we had to wait five minutes for someone to show up.

From airport pickup, car rental, travel inquiries, driving tips, to refueling before return, the service was excellent throughout. Very patient and detailed. Thumbs up!

location a bit far from airport but provide pickup and drop off. stuff was helpful and friendly. when pick up car have a minor issue, on the spot solve it. good. overall good to excellence.

fully refund 24 hours before pick up time it's really good service for us. very flexible.

The staff were friendly and courteous. The car was damaged and had noted damage stickers ALL over the vehicle which was embarrassing when the vehicle was parked to think people might have thought we were bad drivers. The vehicle itself was dirty with crushed biscuits and cheese in the back.