Ins was purchase at booking, yet easirent says I needed to buy additional insurance. Why?

The car we reserved wasn’t available. It was a Nissan Rogue. Instead they gave us a minivan. The van was wrecked and the inside was not clean.

Very poor customer service. Long wait times and very difficult to get help. The wait to get a vehicle took over 30 mins. Would not recommend or use again.

I felt the booking was misleading. I reserved assuming a cost, but ended up paying much more. Net, I could have found for the same price a rental more convenient and closer or at the airport.

Same as above

I had to take a shuttle to pick up the car. When i showed up they forced me to purchase their insurance even though i already did with my own insurance company at a fraction of the cost. This almost doubled my cost and was told they won't shuttle me back to the airport to go with another company. They also wouldn't allow me to rent for 1 day so i could find a better price elsewhere. I have rented with other companies and used my insurance many times. Other companies may cost more at booking but do not have these extra fees. I will never use this scam company again.

time to drop-of a car to be change very bad