Ins was purchase at booking, yet easirent says I needed to buy additional insurance. Why?

good company cheap

good prices

Waited 45 min for shuttle that never showed up. Spent $30 on Uber to get to car rental location, with no compensation or apologies from staff. Specifically rented a truck and it was not available once we arrived at rental location. We were offered an SUV or minivan, with no compensation on the price even though we spent extra to specifically rent the truck for the week.

Very poor customer service. Long wait times and very difficult to get help. The wait to get a vehicle took over 30 mins. Would not recommend or use again.

After my long wait, George was Helpful, " EXCEPT when it came to EPASS info...". He said they NO LONGER TAKE CASH - Wrong ! Most U'll need EXACT COINS & were 2 on I 417 who would give Change. I've came to ORLANDO for Years & generally only use 528 to leave & return to Airport so 4-6 TOLLS, yet he SOLD Me 14 days x $10 ea. + TAX. So with a LARGE CREDIT BALANCE on the EPASS, do U REFUND or I must take my TIME to get it from Them? Thanks, JOHN ZINTER

I felt the booking was misleading. I reserved assuming a cost, but ended up paying much more. Net, I could have found for the same price a rental more convenient and closer or at the airport.

Same as above