Good attitude, no need to queue

Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.

Had to wait a while for the car as it was still being prepped and washed. Bit of a queue for paperwork.

The car hire company refused to charge the quoted amount but instead charged me 20% more. Firefly helpline was not useful. After 60 minutes they eventually told me to pay the higher amount and said they would refund me later after launching a complaint. Complaint launched and still waiting for the refund.

Like: It is value for money. Easy and economical.