This small car rental company is very particular about many details; be very careful.

Average. They initially gave me a car with a cracked windshield, but I was lucky to notice it.

Pickup and return were okay. However, when we had a flat tire and contacted the company, we were told we had to bear the tire responsibility ourselves. In fact, we had full coverage including tires and glass, so luckily we didn't pay out of pocket to fix the tire. Also, roadside assistance for changing the tire was free.

There was no need to wait in line at all. The staff were very enthusiastic, and there was no hard sell throughout the process. Unlike other companies, there was no need to freeze a credit card.

You can pick up the car directly at Christchurch terminal, no pushy insurance sales.