Missed the friendly staff, encountered unfriendly ones. They tried to scare me into buying insurance, otherwise I had to put down a 5000 AUD deposit. Even after multiple refusals, they kept pushing the insurance. In the end, I had to unwillingly add insurance that cost half of the car rental fee. I won't choose Apollo next time.

Convenient pick-up and drop-off, and friendly staff.

There were many pitfalls. I bought full insurance in China, which turned out to be useless. The rental company gave us two options: either a $5000 deposit, which would be returned after 6 weeks with a 2% credit card fee and 4-6% exchange rate loss, resulting in a $300-400 loss; or buy their insurance at $45 per day, totaling $270 for 6 days and no $5000 deposit. Reluctantly chose the second option, which started a 6-day nightmare of a motorhome trip. The vehicle had already run 159,000 kilometers. Is this really a 3-year-old car? The dashboard looked like it belonged to a 10-year-old car. It was a Toyota Hiace. At speeds over 60 km/h, the tire and wind noise were louder than a plane taking off. The driver at the front couldn't hear the passengers at the back. We only slept in the van for one night because it was too uncomfortable. If you have three people, it’s better to rent a six-person motorhome for more comfort. The power system in the van was broken, one burner on the gas stove was not working, and the other burner required careful handling to ignite. Returning the vehicle, they required the exterior to be cleaned, otherwise, there was a $150 cleaning fee. This was not communicated clearly by the rental agency, leading to a very poor impression of the service.

No waiting in line, the procedures were handled directly. The reception staff carefully explained how to use the RV and provided a user manual and video instructions. The safety belt repair took a long time when picking up the vehicle, but they waived the RV cleaning fee when we returned the vehicle. We later added full insurance, with a zero deductible, and we didn't have to provide a credit card deposit. Otherwise, the credit card fees would have been significant. Note that the full insurance does not cover the roof.

Beyond expectations! Got an upgrade from manual to automatic, didn't have to pay for the broken windshield or the damaged sewer pipe. Comfortable environment, highly recommend!