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Live chat Email us Service Code: 6479337132
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I will think twice about booking or renting even though prices were lower. Thank you.

Reviewed: Thu, May 30, 2019
About Routes: 7.0 /10
Customer services was very poor. The staff was more concerned about finding a TV station (about 5 minutes scrolling Netflix) than helping waiting customers. Many customers were complaining about waiting over an hour for car and even for the shuttle. It was not opened at 6 am when customers arrived when it was supposed to be 24 hour service. Restroom (women's) was filthy and toilet a mess and I would not sit on it. The car lot itself was very disturbing and crowded and made me feel uneasy about my choice (first time). Cars crammed in everywhere on the grass and looked unprofessional.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Orlando Airport

R.Misra

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, Sep 17, 2019
“Service similar to a low cost airline. You can fly but with many irritants”
About Routes: 7.7 /10
Had a tough time finding the location in the airport. The location is really not close to the airport and that added more time to pick up. I didn't get the Nissan Rogue as booked but a jeep which is technically an upgrade but inconvenient. The tank was half full which was always a problem for me as I didn't know how much to fill. The folks at the counter were friendly and so also the person who dropped us.
About QEEQ: 8.0 /10

J.Edward

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 3, 2019
“Not bad”
About Routes: 9.7 /10
No one answered the phone when we called to be picked up from the airport and had to wait an hour, while everyone else got picked up from their shuttle right away. However, the car was better than expected. New 2019 Kia Forte, very nice car. The lady that helped us check in seemed a bit disengaged and uninterested in helping us, but the guy that helped us check out was awesome and fast. Overall, the whole process went fine and price was great, so I would probably rent from here again.
About QEEQ: 9.0 /10

Mikey

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 27, 2019
“Positive Experience”
About Routes: 10.0 /10
Good company, a little stingy on the upgrades normally, but you get lucky when they are low on smaller cars and will automatically upgrade you at no charge.
About QEEQ: 10.0 /10
I rent A LOT! and this is one of the best sites with the best coupons and lowest prices.

T.Graziano

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Economy | Kia Rio or similar
Reviewed: Fri, Feb 22, 2019
“Good Value.”
About Routes: 8.7 /10
I signed in first but another guy was taken ahead of us....then he had trouble with his Ins. So that was the only thing ....took an extra 20 min.
About QEEQ: 8.0 /10

Jack

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Medium SUV | Nissan Rogue or similar
Reviewed: Wed, Feb 20, 2019
“10/10”
About Routes: 10.0 /10
Best customer service experience I had so far for a car rental. Everyone was so friendly and the ride was on time .
About QEEQ: 10.0 /10

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