wasted 2 and half hour when pick up car due to the misleading info from Easyrentcars.com (staff Shan

The staff service was pretty good overall. However, there were a few minor issues that caused some inconvenience. At Fukuoka Airport, I had to make a phone call, but there were major issues with the front desk phone line—calls couldn't connect properly, and even when connected, voices couldn't be heard. It took half an hour to successfully make the call. Additionally, I had to take a shuttle van to the rental store. Another dissatisfaction was that the actual rented vehicle was completely different from the one shown in the photo. Due to time constraints, I had no choice but to settle for it.

There were many people, waited about 15 minutes, very polite

The service was excellent, and the process was smooth and fast.

The service attitude was good, but the staff had difficulty communicating in English, and their explanations of vehicle usage were insufficient.

Pickup and return are both at the airport, very convenient. Make sure to look for the Times Car rental sign, not Europcar. The process is quick and easy.