The process was convenient, the car was in great condition! The service was excellent, no pressure to buy insurance. The staff were very friendly. Returning the car was especially convenient, Hertz's management was very efficient, they inspected the car on the spot, printed the receipt, and the deposit was refunded instantly.

Very satisfied, waited 20 minutes to pick up the car

The customer service still tries to sell other products.

Car wasn’t ready, waited over 20 mins while multiple families checked in and left with same type of car, not given car seats and had to go back in to ask for them, associate kept making excuses, not polite

They didn't have the car I reserved. They substituted another vehicle but then gave me keys for a third vehicle. This made the return very difficult as they had no idea what to do to close the rental.