After getting my luggage, I saw the counter on the left. The staff member was either a handsome young man or a strong lady, it doesn't matter, it's their personal choice. The car inspection and rental process were very quick. Be sure to take detailed photos of the car when you pick it up to avoid trouble when returning it. However, the return process in Chiang Rai was simple; the staff just checked the exterior and fuel gauge.

The staff are very patient and meticulous, they record all the old damages on the car during pickup and do the same during return. However, make sure you test the car thoroughly yourself. The wipers on the car I rented weren't working well, which is a concern during Thailand's rainy summer. Fortunately, the rental company noticed the issue with the wipers during return and didn't make a fuss. Also, since Thai people don't speak English very well, it's best to have a real-time Chinese-Thai translation app.

Returning the car at the same location is very convenient, just at the domestic arrival exit. The car is parked nearby, and the process of handing over and inspecting the car is very quick.

Maybe I booked too early, the store couldn't find my order. Later, an experienced guy sorted it out.