It is a scam! They tell you $11 a day for car. If you want their car you must purchase their insurance, and toll pass from them. By the time you are done, you are paying over $180 a day for a Ford Fiesta. The guys at the counter was very nice! We refused to rent a car from them, so they took us back to the airport.

I was at the Right Car counter, and I signed the contract. And soon after the representative took it back and tore it saying he was cancelling the reservation. I was asked to show my insurance which I did and he claimed the liability was not enough. I have attached a copy of my insurance and as you can see it has 100/300/100 limit, so I was trying to find out where is my insurance lacking the coverage and asking for an explanation. At no point did I ever refuse their insurance. And in fact even agreed to purchase it. The representative just decided to cancel the reservation with no value reason and ask me to leave. I had prepaid the entire amount of reservation and was told I would get no refund. I see no fault of mine in this and the least I deserve is my money back. Not to mention this caused me a lot of inconvenience, wasted my time, and I had to end up looking for another car rental which costs me a lot money. I had never ever experienced such terrible car rental experience in my life before.

The lady at the reception desk could use some customer service training. Her attitude was poor; she should be made aware that when there is competition, she should be more accommodating to customers.

The staff at the counter was not pleasant and did not listen to me.This is in regards to insurance of the rental car. I am covered by my insurance for rentals in US and Canada. Staff at the desk forced me purchase a policy of $14.00 US per day for 21 days, total of $313.00 US. This is a rip off.The cost of the car was $252.US. All necessary documents was provided. Very bad experience with this company. No more.

Like: I got the vehicle class I wanted, car was clean and performed great! Friendly staff
Dislike: Didnt factor in the toll transponder charge, or some other insurance free I had to pay