We feel that we were scammed because they lied and forced you to buy their insurance and forced you to buy the Sunpass if you didn’t have $300,000 in property damage they made you purchase their insurance and it does not say anywhere about that until you get to their counter I will never rent from this place again . We would definitely like a refund !!!

I was at the Right Car counter, and I signed the contract. And soon after the representative took it back and tore it saying he was cancelling the reservation. I was asked to show my insurance which I did and he claimed the liability was not enough. I have attached a copy of my insurance and as you can see it has 100/300/100 limit, so I was trying to find out where is my insurance lacking the coverage and asking for an explanation. At no point did I ever refuse their insurance. And in fact even agreed to purchase it. The representative just decided to cancel the reservation with no value reason and ask me to leave. I had prepaid the entire amount of reservation and was told I would get no refund. I see no fault of mine in this and the least I deserve is my money back. Not to mention this caused me a lot of inconvenience, wasted my time, and I had to end up looking for another car rental which costs me a lot money. I had never ever experienced such terrible car rental experience in my life before.

After completing the paperwork and being told that the coverage on my BMW M6 wasn't enough to cover the Nissan compact I was renting, the agent tried to tell me I HAD to get their insurance. I had called my insurance company (USAA) before my trip and they assured me my coverage was sufficient. When I told the agent (W. Curri) I would check with my credit card company to make sure everything was legit, he said he would not rent me the car and pulled back all of the paperwork. Leaving me stranded and scrambling for another car. I will NEVER do business with this company again and if asked, I will tell any/everybody about my horrible experience with them.

The staff at pick up was rude. car was very dirty inside. I feel like this was a total scam!

They did not explain what was needed for insurance and charged me without telling me. They also tack on a bunch of hidden fees like mileage and sunpass once you get there...