The queue time wasn't long, but you need to be able to speak English.

Picking up the car was speedy and convenient with the self-service machine. Returning it was simple; the staff just made a quick inspection and if everything was fine, you just leave the keys and go.

The company is pretty good, with warm and convenient service. However, during this rental, the counter staff kept insisting on adding insurance, saying that the previously included insurance did not cover crashes. Thinking of many people's complaints, I insisted on not buying, and found out it was the right choice.

After a window smashing incident, Alamo's service was very prompt and efficient, with no extra costs. Fortunately, we didn't follow QEEQ company's customer service suggestion to privately fix the window at a repair shop. Otherwise, we'd have to bear the cost of the car window on top of the significant loss from our stolen luggage.