We had to wait for 40 minutes to pick up the car. The staff suggested switching to an Audi Q3, claiming the pickup truck would take a long time. Do they think Chinese people are naive? I insisted, and they showed no remorse—it was clearly intentional to make us wait. The car we got was an old model, unlike the one in the photos. I've always favored this company, rented from them twice in 2019 because of the convenient self-service kiosks. Now, dozens of kiosks are there but unusable, and their service has significantly declined, though the car condition remains their only advantage. Truly disappointing!

The staff at the rental office were very nice. They didn't push any insurance sales. They just checked my documents and reservation and processed everything.

Second time renting from this company, very convenient!

They promised a free Chinese GPS, but later said they didn't have any and I had to rent one for over $70, which was very annoying.

Excellent quick and friendly service

All went good