Pretty good

Excellent service.

Forced purchases, additional charges, infringes consumer rights

Upon reaching our destination, the staff mentioned that the insurance purchased through Zuzuche only covers basic incidents. In case of accidents involving injury to others, medical expenses are not covered, and we needed to buy an additional insurance which was almost as expensive as the rental itself. For safety, we had to purchase the extra insurance. Originally priced at 180 USD, it ended up costing 291 USD at checkout.

The process at the San Francisco airport branch was quick and straightforward. I booked an RV4 or Ford Escape class vehicle, and the pickup was very flexible—you could choose the car yourself in the garage. I opted for a JEEP, which was actually an upgrade at no extra charge since I had purchased the best insurance. On the third day in San Francisco, my car window was broken, and items were stolen while inside Golden Gate Park. After filing a police report, I contacted the rental company and immediately returned the car without any additional paperwork. The service was prompt and customer-friendly.