The car pick-up was quite good. They knew we had already purchased insurance and did not push us to buy more. However, during the drop-off, we were in a hurry to catch a flight and did not check carefully, resulting in an extra charge of around 10 Canadian dollars.

Good service in both locations.

Due to airport issues, the car rental company was closed and had insufficient inventory. I didn't want to wait indefinitely without results. The SUV I reserved was unavailable, so I had to switch to a Kia Soul. They told me the price was the same, but it's obviously not! They didn't refund me the difference.

I asked for a Grand Cherokee but got a Mitsubishi Outlander instead. Although it's by car group, these two vehicles are clearly not the same level. After repeatedly requesting, I got a Ford Edge... still smaller than the Grand Cherokee, right? There were same-level Explorers nearby but they wouldn't give me one!

Very satisfied. Despite the upselling, I said NO, and they didn't push any further.