The price was very reasonable. Pickup and drop-off were smooth.

Satisfied

No queues, no store, both times we went directly to the parking lot. Communication in Mandarin was convenient, but the professionalism needs improvement.

The car was delivered by a staff member who drove over. Actually, once you call them after landing, they will bring the car to you. I mistakenly went to the front desk to pick up the car and missed the spot, which caused a minor confusion, but their attitude was excellent. The whole process was very pleasant. I accidentally drove on a toll road and feared being fined, but after calling them, they assured me that the toll fee was covered. It made me feel much more at ease. Returning the car was convenient as well. The 9009 handsome customer service even kindly drove me back to my apartment. The entire experience was absolutely fantastic. I'll definitely choose you again next time and have already recommended you to my friends. The attitude is really great.

No pure bait and switch I hired a nice bmw 4 series convertible and was given an old dented 5 series bmw with bad brakes.