This time renting a car, possibly due to the Christmas season, there were many tourists and renters. We booked the car for 10:30 AM but it was delayed until 11:35 AM. Communication issues meant we had to repeatedly ask and answer questions, but overall the staff were quite patient.

Booked to pick up the car at 9 AM, arrived at the counter at 9:30 and was told no cars were available, had to wait for an hour. At 10:30, there were still issues, and I didn't get the car until 11. It took an extra hour and a half in total, very frustrating.

Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.

The car rental process was straightforward, and the vehicle was in excellent condition. Truly a top-notch rental company.

Both picking up and returning the car were very easy and convenient!