Personal advisor, attentive throughout the entire process, very convenient. Fast pick-up and drop-off.

There were many people, and the waiting time was very long.

I booked a Jeep Grand Cherokee, but the parking lot didn’t have any and the other comparable models weren’t appealing. Even though I can accept other models of the same level, the selected one was the most attractive at the time of booking. Most SUVs don't have a luggage cover, so if you leave luggage in the car in outdoor parking for extended periods, the risk is higher in certain areas. The car rental companies I previously booked all provided a luggage cover.

This was my first time renting a car abroad through QEEQ (specifically near Los Angeles Airport, as there are no car rental agencies within the airport). The process was quite smooth. There are car rental shuttle buses at the airport that provide free transport to the rental agencies (make sure to get on the right shuttle for your agency). The frequency is high with shuttles every few minutes. ALAMO is one of the larger rental agencies. During the check-in process, they asked if I wanted additional insurance such as collision damage and passenger insurance. I opted only for third-party liability insurance with a coverage of 1 million dollars. There are three fuel return options: 1) Prepay for a full tank and return the car empty, which is the cheapest per gallon but only worth it if you return it empty; 2) Have the rental agency refuel upon return, which is the most expensive per gallon; 3) Return the car with a full tank, which is what I chose.

Long waiting time