Customer service was very poor

The car rental company provides shuttle service between the airport and the rental location, which is somewhat convenient.

Made fifty phone calls, all went through but no answer. Had to take a taxi myself and it cost 50 dollars. I felt like cursing. It was cold and I had a crying child with me.

Average

I was unaware that Carhood was a careshare company. I would like to have known this. Although it was cheap, our car was old, worn on the inside and did not have features expected. (They rent cars up to 15 years old.) I worried that the car might break down at any time. Also, would have preferred unlimited mileage even though we did not go over the limit.