Europcar AVALON AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Clarence Yerkes

Australia

Reviewed: Tue, May 2, 2017

About Europcar: 10.0 /10

The process of renting and returning the car was very smooth. Especially when returning the car, the staff just checked for damages and fuel, and we were good to go, it was super fast! When renting, our flight was delayed, but the staff extended the return time accordingly, which was very considerate and thoughtful!

1 days rental

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Ken Raman

Australia

1 days rental

Reviewed: Mon, Oct 15, 2018

About Europcar: 6.0 /10

Due to the language barrier, communication wasn't very smooth. We arrived more than half an hour early to pick up the car. During the pre-authorization, an extra day's rental fee was directly pre-authorized (originally 100 AUD, actually 182.07 AUD). We only realized this after the payment was processed. Upon inquiry, they said that 82.07 AUD is an extra day's rental fee, which would be refunded if we return the car within the allowed time (even if it's half an hour earlier). If we exceed the time, the fee would be deducted. It would have been more acceptable if we had been informed before the payment.