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Be wary of sharp-practice and sub-par vehicles.

Reviewed: Sun, Jun 2, 2019
About Alamo: 8.3 /10
Economy car booked at LAX. On arrival counter clerk tried to get me to up-grade to a Compact car, saying it would be roomier and more comfortable over long distances at an additional cost of only so many more dollars per day, which I declined and said I would stay with the Economy car booked, asked about cruise-control and was told that only Full-size cars had cruise and would do well to upgrade to one [ at extra cost of course. ] I again declined and was then given a Compact car, at no extra cost. Why ? Because they did not have any Economy cars, having previously tried to get me to pay for an up-grade which they were bound to give me gratis anyway ! Nice try Alamo. On checking 5 different makes of Economy cars, I found that they ALL had cruise control, making the counter-hand, at best, woefully ignorant of the features of the vehicles Alamo rent out, or a deliberate liar at worst. Commission-hungry rental agents who are prepared to tell customers anything to boost their income do little to maintain the reputation and integrity of Alamo. I have taken the matter up with Alamo and am waiting for their response, but thought I should advise you of the dubious methods being practiced there.
About QEEQ: 10.0 /10
Economy | Mitsubishi Mirage 2 Doors or similar

Relevant Reviews on Alamo Los Angeles International Airport

Colbert Peacock

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Reviewed: Sat, Jul 6, 2024
About Alamo: 10.0 /10
The service was friendly, and returning the car was quick and easy.
About QEEQ: 10.0 /10

Malcolm Symons

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Reviewed: Fri, Feb 23, 2018
About Alamo: 10.0 /10
The self-service kiosks are very convenient.
About QEEQ: 10.0 /10

Julius Hughes

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Reviewed: Fri, Jun 2, 2017
About Alamo: 4.0 /10
The pick-up process was not very smooth. I have rented cars in Los Angeles many times, and I only needed to present my Chinese driver's license. But this time, I was assisted by an older Indian man whose attitude was extremely cold, filled with arrogance and disdain. He insisted we provide a translation of the license. Later, we switched to a white service agent, and we didn't need any of that—just signed and took the car. The mindset of Indian and Pakistani staff really needs to be adjusted. During the drop-off, they insisted that we write down the mileage, which was never required before.
About QEEQ: 10.0 /10

Zachary Congreve

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Reviewed: Wed, Feb 17, 2016
About Alamo: 6.0 /10
Standard level of service

Ina Attlee

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Reviewed: Mon, Oct 26, 2015
About Alamo: 6.0 /10
High service efficiency. However, at some small airports, we had to switch cars and ended up being downgraded. There were upgraded cars available, but they stayed in those cars with air conditioning on instead of giving them to us.

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