They trick customers into buying insurance. I had already purchased full coverage through the platform when renting the car, but they manipulated me into purchasing over $600 of insurance upon returning the car. Thanks to the platform for resolving the issue perfectly. Avoid Thrifty at all costs.

Me cobraron muchos cargos extras cuando me entregaron el coche. La verdad solamente porque ya era tarde y no quería perder más tiempo. Pero si no la verdad NO LO HUBIERA RENTADO.

Acceptable

The shuttle was slow, the queue was too long, and they pushed hard to sell insurance.

I read the rental policy several times. They require us to return the car with a full tank to avoid extra charges. However, the rental company imposed a prepayment for fuel when they authorized the card. No matter if you return the car with a full tank, they still charge this prepayment. Now, I'm trying to get this money back from the rental company, but it's been a month with no progress. Can’t the rental platform refund me first? Both the rental company and the rental platform refuse to reimburse me?