Poor service experience, inexplicable charges.

It's a great car rental company. When we arrived, business was so good that our chosen model was unavailable. The staff simply said, 'Pick any car you like and drive it,' which was pretty cool! Haha

The store's facilities are excellent, and the service is very satisfactory. The area is spacious, well-located, and the shuttle bus is convenient! It's much more convenient than picking up and dropping off a car inside the airport.

The vehicle was in great condition, and renting was very easy.

Overall, it's quite convenient, and the procedures are not very complicated. However, I intended to use the self-service machines in the lobby, but both times at the final step, it said I needed to go to the counter, wasting a lot of time. The self-service machines are also quite slow and require a lot of input, making it cumbersome.