Overall, the service was very satisfactory. Both the gentleman and lady at the front desk were very attentive, professional, and friendly.

We selected a Fiat but received an old model Renault. The service staff informed us that the class was the same, but it clearly felt much older. At least it was a sedan, however, we found that one of the low beam headlights wasn't working, making driving at night very unsafe.

Quick pickup process, offered insurance but didn't buy it, staff continued with the procedure swiftly. Since it was New Year's Day, possibly off-season, got an upgrade to a Mercedes. The car was very new. The only downside is that half of the deposit was refunded to my credit card upon return, and after more than two months, the rest of the deposit hasn't been refunded, and post-sale service has been ineffective.

The vehicle was relatively new, and both the pickup and return processes were quite convenient. So far, AVIS's service has been satisfactory, and I will continue to choose them.

Like: Very good service
Dislike: None