The actual car was provided by ESER. They gave us a Toyota ACE Pro City, which is basically the same model as the Peugeot Rifter we originally booked, just a rebadged version. The car was almost brand new, only a bit over 6,000 km on it. It drove really well, handled mountain roads with zero stress, and came with active safety features, which is what I care about most. The second row has three separate seats, very spacious, though the backrests are quite upright. Taller people might feel a bit uncomfortable on longer rides. The staff were very friendly and patient. There was a small hiccup at pickup: my card kept failing, we tried many times and even used someone else’s card, but nothing went through. That took a while. After waiting a bit and trying again, it finally worked. The most annoying thing was that the phone number shown on the QEEQ booking didn’t work at all, and this has happened to me several times. When I rented in Christchurch, New Zealand, the phone number was also wrong. QEEQ really needs to update the contact details for their partner locations. Our flight landed earlier than planned and I had set a later pickup time, but when we arrived the staff member was already waiting with the car in the parking lot—he’d clearly checked our flight status and came early. If he hadn’t done that, with QEEQ’s number unreachable and no staff coming before the scheduled time, we really would’ve been stuck. He also recommended full coverage to us—three days for just 27 EUR or USD, which was a great deal, so we added it.
The car rental desk at Izmir Airport was easy to find and the staff were really patient. The only downside was that the return location was quite hard to locate. Luckily we ran into a staff member from the rental company who kindly walked us over to the right place. The return process itself was super simple and only took a few minutes, and our deposit was refunded in less than ten business days. Big thumbs up to Avis.
We don’t really speak any foreign languages, but the counter staff were still super patient helping us with all the paperwork. The car was quite new and made everything a lot easier. I really recommend renting a car and driving yourself in Turkey—every time we rely on other transport at the airport it’s a long, exhausting hassle. Driving is much more flexible and you get to enjoy the scenery along the way.
The car was in great shape, only a bit over 20,000 km on it. Picking up in one city and returning in another was super smooth from start to finish. It’s a big, well-known rental company, so you can book with confidence.
Pickup and drop-off were super easy. The rental counter is right in the airport parking area, and everything was handled smoothly in English with no communication issues.
Amazing location. Picked up the car right at the airport following the instructions, no hard sell on extra insurance, and they helped us set up ETC so we could just drive through the highway tolls and settle up later. The car was in great condition with zero issues. Definitely recommend.
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