Overall, I'm quite satisfied. The car was in great condition, but it came with an empty tank, which was a hassle as I had to find a gas station right after picking it up. Plus, when returning the car, it's hard to use up all the fuel, so renters tend to lose out a bit. It would be better if they provided the car with a full tank and required it to be returned full.
Everything else was fine, but they tried to overcharge us for the highway toll at the end and only corrected it when we kept insisting on seeing the bill.
Pick-up and return were both really smooth, and there was no hard selling at the counter. The actual car we got was a 9-seater Opel diesel with plenty of power and driver-assist features, so it felt great to drive on the highway. The big downside is that only the driver’s seat is adjustable—none of the other seats can be adjusted at all, which really hurts overall comfort.
The car rental company was excellent and straightforward to deal with. The car provided was very new and equipped with CarPlay and Android Auto. However, it required waiting for the company's shuttle service.
They actually gave us the Cross version, which was a nice surprise. Really happy they didn’t try to push any extra insurance. After returning the car we needed a ride back to our hotel/airport and they very readily drove us back, even though it was a few kilometers away.
The main reason for my low rating is the car’s condition. All four tires were extremely old and worn down to the tread wear indicators, which is a serious safety concern.
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