Satisfied. Originally booked a Suzuki, but chose a Changan when picking up the car. Supporting domestic brands!

Since I picked up the car at night during heavy rain, there was no queue.

Got made to buy insurance that was twice as expensive as the car rental. They claim it’s because we booked through a third party and get bad rates. Extremely inefficient car pick up and drop off process - the person whole checks you in then takes you to the car before coming back and doing the next customer. Waited 90 minutes. Also had to wait for someone to inspect the car when dropping off - took around 45 minutes.

Won’t be booking through this company again as insurance isn’t included and isn’t an option, so we ended up spending the same amount on insurance (or in this case almost twice as much) as we did on car hire through QEEQ. Absolutely ripped off and ruined the whole process. Over $600 AUD to hire a Suzuki hatchback for 4 days is not good value