It was pretty average. First, I had to wait in a long line. Then they told me my car model wasn’t available and replaced the Camry with a Maxima. Maybe in North America, they think the Maxima is better? Anyway, the clerk had a look on their face like they upgraded me. So I excitedly took the keys, but saw another family already loading their luggage into the car. I said, 'I think this is my car.' The lady replied, 'Well, I’m pretty sure it’s mine.' We checked and realized we had been assigned the same car. Since their luggage was already in, I had to go back to the counter with my bags. The front desk then gave me a Lincoln Aviator, possibly thinking they upgraded me again, saying, 'This is a brand new car. Are you sure you can handle this?' I was like: Seriously? Overall, I give the service a 2 out of 5. I arrived at the rental company at 10:30 and didn’t get the car until after 12.

There were too many people at LAS, and we had to queue. Other than that, everything was fine.

This family trip included five people and four large pieces of luggage. We originally booked a seven-seater van, but were told upon arrival that there were no vehicles available. We were forced to take a five-seater SUV and informed that it was the largest vehicle available at the time with no other options. We were told that if we were not satisfied, we could come back the next day to see if there were any cars to switch to. However, since we had to leave for the Grand Canyon early the next morning and there was no guarantee that the reserved seven-seater van would be available, we didn't change the car. As a result, we were cramped for a whole week, crossing three states. It felt very disappointing and misleading. If the reservation and payment were completed, why wasn't the vehicle available?

Had to wait in a long line

Short queues. They give you the car location, and you take the car by yourself. You handle everything independently.