Upselling at the counter which is always annoying - apart from that good service

All good

Very good

It was off-season when we went, so there was no queue. They did offer additional insurance, but it wasn't overly pushy. After giving us the keys, there was no guidance or anyone to take us to the rental car location. The car model was changed in the end and felt somewhat smaller, but my friends decided to accept it, so we didn't push further. It wasn't a very pleasant experience.

We rented a Q3 and were told there was no Q5 available. We impulsively agreed, and the staff didn't mention how much extra it would cost, just handed us the invoice. Later we found out renting the car for the week cost 5000 RMB… Adding an extra driver required an additional fee, and they charged us just because we provided two licenses, assuming we were two drivers. Isn't that unreasonable? Returning the car an hour late incurs a significant fee. Is there a clear standard for these fees, or do they just charge an exorbitant amount for any delay? We won't use Europecar again. After returning and disputing it with the rental company, the results were minimal since we had already paid. It was tough to get anything back.

Excellent service at the desk during pick up. Gave good tips for our trip.