Very good, charging a Tesla on the West Coast is convenient. Directly bind your credit card, plug in and use, but you can't bind the mobile app, which makes it inconvenient to check.

The downtown return location was very hard to find, so I ended up returning the car at the airport and taking a taxi back to the city.

When confirming the booking, they upgraded the vehicle without my consent and charged me for the upgraded vehicle. They also lied to me, saying that my booking included insurance. When I checked the amount, they told me it was just a deposit and not to worry.

Shuttle service for both pickup and return at the airport was very convenient, and the business process was quite clear and standard. However, there was no so-called Chinese service available at all, even after I asked.

The car I requested was not available in a reasonable amount of time, so I was upgraded to a higher tier of cars. I was completely blown away by the way I was accommodated by a minor inconvenience. The service I received was far and above what I would have expected. I would definitely book with Hertz through EasyRentCars again. 10/10 would recommend.