The car return process was fine, but the pickup experience was not good. They forced additional insurance sales and the car had insufficient space for luggage.

The counter staff deliberately delay and forcefully sell insurance, toll cards, and model upgrades. This rental company's counter has the most staff in the same hall, but they are the slowest. On average, each customer, even those who have made an online reservation and paid for full insurance, faces intentional delays of over 40 minutes. If no additional purchases are made, the staff I encountered falsely claimed there were no cars available and that I needed to wait around 2 more hours. Later, I found out there were actually more than 20 cars of the same model available. This is an extremely poor rental company with terrible service. I will never choose this rental company again. I wish to file a complaint against the staff and the rental company.

They refused to rent because we didn't have the original driver's license. The queue was long, and they just wanted to get rid of us without offering any constructive suggestions.

Tried to sell unnecessary insurance and insisted that it was mandatory.

Los Angeles was disappointing, they didn't allow car selection and gave us a very small car with nearly 300,000 miles on it. Las Vegas was much better, they allowed us to choose a car.