Had no idea that AVR was closed Sunday -- thus no airport shuttle. Thank goodness for Uber but would have appreciated a head's up!

Overall we were happy with the value and service of Airport Van Rental. Some things to note include; make sure you call from the airport to arrange pick up and make sure you book extra hours online if there is a space between your drop off and flight out.

Good

Service was good. But very disappointed we didn't get the car we saw online. We thought we were getting a Yukon, then we were told they didn't even have one to rent at all!

Original vehicle we were to rent was not ready. When they finally did get it ready, the vehicle had a long crack across the windshield. They did not have another vehicle in our category so I had to pay extra to get a bigger vehicle with a better windshield.

There were no SUVs even though I had paid a deposit for an SUV; they were telling everyone who was picking up their car that "only minivans" are available. The staff was beyond rude and completely unsympathetic, with a "take it or leave it" attitude. The AVR facility was nowhere near the airport and we had to take two shuttles to get to that facility from Midway. I will never rent from AVR again.