I have rented several times, but the cleanliness of the vehicles is not great. Other aspects are okay.

1. They didn't have the car I booked and gave me a lower category car 2. The person at the counter charged me $280 USD for insurance after being specifically told twice that I don't need it or want it. He said it's for a deposit and charged me. 3. The person at the pickup counter kept asking for all kinds of random documents which I've never had to give in my 10+ years of renting cars all over the world.

The booking seems to go through as a corporate rate booking and the person at the pickup counter wanted proof of my employment!

Overall service is good

Budget were excellent and i couldn't fault the counter staff.

Like: I like when customer service is personable even though there is a long line. They weren't stressed. Very friendly and engaging. That is what I look for as well as the best price on the market! All went smoothly!