The attitude was good, and they didn’t force us to buy insurance.

Good service attitude.

The customer service guy was really responsible. He first asked if we were safe, then started the troubleshooting. He followed the instructions to check if the issue could be resolved, and when it didn't work, he arranged a tow truck. He also offered us a hotel if we preferred. We chose to stay with the vehicle. His English was not perfect, but he tried his best to make sure I understood. His name might have been Matt or Mike...

No long queues as expected. Very fast, you can choose any car within the agreed category.

Although it is not inside the airport, both picking up and returning the car are very convenient.