Very good

Easy process

1. The airport shuttle vehicles are convenient and easy to identify, which is great for first-time visitors to the US. There are pickup points at every exit. 2. The pick-up and drop-off procedures are straightforward. Picking up the car took about 15 minutes due to some questions about options, but once done, we headed out to pick up the car and left. For drop-off, we drove to the inspection area. Although it was 8 PM and there were queues, there were many inspectors and the process was quick, with the inspection and receipt printed within 2 minutes. No further waiting was needed.

Not bad, they upgraded me to a BMW X3

Alamo were absolutely awful. We arrived and went to sort the car, we were asked to choice the car, I asked if we just picked any, to which the man said yeah. We just choose the one he had up, it was the size we needed. He said I needed a car seat which I had to pay for. He went over the cost of the seat and that was it. A day later I checked my online banking to see £1200 had gone out of my account. When I looked on the paperwork, we had been charged £1200 for the car. I couldn't understand why as I had paid for the car. When I looked into it more, we had been charged an upgrade charge and taxes. The car we had was an upgrade. He never at any point said its was upgrade or chargeable. We went back and they changed the car for one we had paid for. The lady we spoke to said she was sorry, but didn't seem surprised. I think it was awful that we could be offered a car and not told you will pay £1200 more. What A con. We also didn't need the car seat as all the children were old enough, that did get removed from the costs. I'm so disappointed that they could do what they did. If I hadn't have gone back we would have been charged all the money.