Timely airport pickup and detailed explanation of driving rules.

I filled in the wrong return time when placing the order. After picking up the car, I realized the return time was set 3 hours earlier. I informed them about this but wasn't assured, so I reiterated the issue via WeChat. When returning the car, they charged me over 400 because I returned it 2 hours later according to the order time and penalized me with two days of rental fees. What a terrible experience.

The store is far from the airport, shuttle service is not timely, the provided vehicle did not match the booked car category, the car was in poor condition with many visible damages, which led to disputes during return and even attempts to blame me for pre-existing damages

The car was certainly value for money, but the toll administration fees are ridiculous as I pay them on the spot and get charged again by Aucar. Otherwise a good experience.

Dislike: More information in initial booking regarding pickup location and also insurance add-ons would be good.