Very satisfied, picking up the car took less than ten minutes.

Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.

Staff attitude was unfriendly

Waited for over two hours, and the car they gave me wasn't the model I reserved.

I originally booked a FUSION, but I got a Volkswagen Passat instead, and it was only 6 months old. The car's condition was excellent and I was very satisfied.