When we went, there weren't many people, so the process was quite smooth. The customer service staff followed the standard procedure.

Very good.

Reserved a Mercedes C-Class early, but none were available on-site. The only option was an Audi A4. After driving for just 20 kilometers, the car displayed a low oil warning, forcing me to detour to buy oil, which delayed me for over an hour. The cost of the oil was reimbursed upon return, so keep the receipt.

Returning the car was very quick. As soon as we arrived, we saw the staff and returned it immediately.

The company store is conveniently located, very easy to find right after getting off the plane. The staff are all very friendly.