GERMANY CAR RENTAL REVIEWS

Very satisfied with the overall service.

Super convenient from start to finish.

Really great overall.

The car was actually an upgraded model, which was great.

The car had pretty high mileage.

Got a Peugeot 308 SW and was super happy with it

The staff were really friendly and welcoming.

Pretty good! Service was great—they just asked us to wait a few minutes and then threw in a free upgrade.

Overall the rental process was smooth and communication was easy. The car was in decent condition; it just felt a bit sluggish when accelerating, probably due to the model or its condition. The car was very clean, but the dashboard info was all in German and I couldn’t figure out how to change it.

Overall the service was pretty good. I forgot a file folder and the staff actually took the time to bring it back to me, which I really appreciated. The only downsides were that the car hadn’t been washed, and the drop-off key box was a bit hard to find.

Easy to find, super friendly staff and very clear explanations.

Pretty convenient overall.

Strongly do NOT recommend Alamo / Enterprise.

The service this time was honestly unbelievable in a bad way. When picking up the car, they kept making things difficult and at one point basically refused to let me take the car. At night when I came back to return it and couldn’t find the drop-off spot, the staff on-site not only refused to help, they immediately started snapping at me with a horrible attitude. There was zero sense of customer service throughout the whole process.

On the other hand, QEEQ’s customer support really deserves praise. As soon as there was an issue, they stayed proactive, helped coordinate everything, even offered to switch me to another rental company and cover the price difference from the higher rate. They were efficient, friendly, and genuinely focused on solving the problem for the customer.

Alamo and Enterprise are the same group, and this experience made me completely blacklist them. If you have a choice, I’d strongly suggest avoiding them. My experiences with Avis, Budget, and Europcar have been much better.

Overall pretty happy with the service and the car was in decent condition. Got a tire pressure warning while driving, but it went away after we added air. Kind of a bummer we didn’t get the Audi A3 we’d booked, and the replacement had a column shifter I’m really not used to.

The staff at the counter explained everything really clearly and patiently. I’ll definitely come back.

Overall really happy with the whole experience – I booked a compact but they upgraded me to a small SUV.

Overall their service was pretty good and everything was handled quickly and smoothly. But I wasn’t happy that the model I actually wanted to rent wasn’t available and they just gave me a different one. The other thing is the paint in the trunk area was way too thin—just putting my suitcase in and out a couple of times scratched it up, and I ended up paying a lot for repairs. That part really disappointed me.

Both the rental counter and parking lot are inside the airport, so it was really easy to find. The paperwork was straightforward, service was efficient, and we got the car very quickly.