GERMANY CAR RENTAL REVIEWS

Good service attitude and short waiting time. Europcar's vehicle conditions are excellent, and the service process is simple and efficient. Highly recommended.

The condition of the car was excellent. During the longer rental period, Hertz provided the most considerate service when switching cars. Returning the car was simple and quick, with professional staff inspecting the vehicle and addressing any issues according to the process, showcasing the service standard of a major company. At pick-up, I mentioned that I had already purchased full insurance, and there were no attempts to sell additional insurance throughout the rental process. Overall, an excellent car rental experience. Hertz will definitely be my first choice for future travels! Encountered a yellow warning from the vehicle's electronic system, and QEEQ's customer service provided timely support.

Originally rented an economy SUV but was given a Volkswagen Golf hatchback instead; couldn't fit the luggage and had to upgrade to a Tiguan. The latest model Tiguan is really great. Drove 2600 kilometers with it, very stable, which is surely related to the car being new. No unnecessary or deceptive fees. However, car options in Munich were limited, and rental prices were relatively high; I recommend renting in Hamburg instead. Additionally, the return process was efficient, and the deposit refund was quick. Great service.

Good service attitude, and the pickup location is easy to find.

When we went, there weren't many people, so the process was quite smooth. The customer service staff followed the standard procedure.

I'm quite satisfied with everything, it's really convenient.

Pickup and drop-off were quite convenient, but the entrance at the Düsseldorf drop-off location was hard to find.

Great experience, thumbs up!

There was a one-hour delay during car pickup, but fortunately, it didn't affect much. The car was in good condition, and the procedures were simple. On the last day, the tire had a slow leak. QEEQ customer service was very proactive in providing assistance, but the road assistance service in Germany was disappointing and very slow to respond. Both pickup and drop-off were at Frankfurt International Airport Terminal 2.

The car model was not very satisfactory. I had reserved a Polo but was given a Hyundai with a 1.0 engine displacement, which is unfamiliar since this model isn't available domestically. It was essentially downgraded by half a level and struggled on the highway. Apart from that, the vehicle was quite new, in good condition, and both pickup and drop-off were smooth and convenient.

The process was relatively quick. There was a bit of upselling, but after I politely declined, they didn't persist.

Picking up and returning the car were both very convenient.

Very good.

There was a promotion for towing insurance and similar services.

I have rented with QEEQ before. Their customer service is excellent, very responsive, the rental location is easy to find, and the process is smooth.

The car was in great condition and very easy to drive. The staff were friendly and patient, making it an awesome experience.

The line at the airport rental desk was quite long, but picking up the car was easy. I grabbed the keys and walked to the parking lot myself. Returning the car was pretty smooth too—just followed the signs to the designated return area, left the keys inside, and the staff simply let me go. Super convenient! I booked a Ford Focus but ended up with a Renault ARKANA. The car was in great condition, just 18,000km on it, and drove really smoothly. However, the in-car navigation was terrible—either the network was bad or the system itself had issues. The GPS stuck on one spot the whole time but still somehow kept prompting me to make random turns. In the end, I had to rely on my phone’s navigation app.

Mr. Ali at the pick up, and Ms. Jolina at the drop of where super helpful and friendly. It is of the modern times that they had to claim for a good review. I don`t like this necessary part.

Not bad.

Morning flights at Terminal 2 are limited, so there's not much waiting time. When picking up the car, they might try to sell you insurance. Just inform them that you've already purchased comprehensive coverage in your home country.