Extremely terrible service! First of all, the shuttle driver who picked us up from the airport had a very bad attitude, coldly watching us handle our own luggage. Since there wasn't enough dedicated luggage space, I had to place two small suitcases on the back seat (luckily, the small suitcases survived). During the ride, all the passengers' luggage was piled up together, swaying and tipping over. When we arrived at the pick-up location, the driver deliberately opened the rear door suddenly, causing all the suitcases to fall to the ground. My large suitcase fell heavily from the top and cracked open (photo attached). When I asked the driver why he did that, he said he wasn't obligated to help us with the luggage. I told him he didn’t need to open the door that way and that I could have taken it down myself. After this, he went on to pick up other passengers waiting to go to the airport, and someone who claimed to be the manager started handling our case (we later learned he wasn’t the manager). This so-called manager kept giving excuses to shirk responsibility, without even a single 'sorry.' It was raining heavily that day, and with two kids in tow, we didn’t want to argue any further with such unreasonable people or this company. We decided to accept our bad luck. On the return day, neither of those two individuals was present. A female manager named Jacqueline assisted us; she had a better attitude. She later reported the damaged suitcase issue to her manager but said they couldn’t compensate, although she did apologize. Overall, the experience with this location was extremely poor!

Constant upselling of full insurance, fuel service, etc. Renting a baby seat on-site was 30% more expensive than the app estimate. No Chinese service. Instructions to take the shuttle bus to the rental point were unclear and difficult to find.

No need to queue, very efficient

Insurance too expensive at $17 per day, went online and $6.50 per day for $4000. X/C $300, if I had an accident would have to fight insurance company whether yours or mine online so may as well save some policy $$.

We would have had much difficulty dropout of the car if we hadn’t overheard another customer stating the address was unable to be found on iPhone maps.